Dual scoring
Agent + Biz
See how well the rep handled the call and whether the customer actually got a good outcome, separately, so polish never hides unresolved risk.
AI-Powered Conversation Intelligence
Every Call Is a Revenue Signal.
Stop Losing Deals You Can't See.
Contexro analyzes every sales, support, and customer-success conversation so your company can score performance, catch objections and competitor threats early, coach teams with evidence, and make sure follow-ups actually get done.
Every call analyzed - scores, objections & next stepsDual scoring - Agent + Business outcomes
Conversation intelligence
Discovery call in progress
Agent technique
Scored with evidence
Customer outcome
Business score lens
Objections
Typed & tracked
Next steps
Owned work items
Pricing objection surfaced
Competitor mention captured
Follow-up task drafted
Built for
Sales, Support & CS
What it is
Conversation IQ
Coverage
Every call analyzed
Outcome
Fewer missed deals
Why Contexro
Not a call recorder.
A revenue intelligence platform.
Most companies already record calls, but still miss whether customers left better off, which objections keep killing deals, and which follow-ups never happened. Contexro closes that gap.
The problem we solve: Recordings alone do not improve revenue. Your teams need scored outcomes, objection and competitor patterns, and owned next steps, without a six-month enterprise rollout.
Follow-through
Work Items
Turn every call into assigned tasks with owners and due dates, so insights become action, not another unread transcript.
Relationship
Customer 360
One timeline per customer across every rep: scores, objections, questions, and red flags for the full relationship.
Deal defense
Objections
Know which objections show up most, how well they were handled, and where deals are at risk across your whole team.
Connect
Integrations
Works with Freshcaller, RingCentral, HubSpot, and Talkdesk, plus upload, SSO embed, and data export.
AI Processing Pipeline
Every call in. Structured intelligence out.
Stop relying on managers sampling a handful of calls. Contexro turns every conversation into a transcript, summary, sentiment view, topics, and risk signals you can act on.
Transcribed
Speakers & timestamps on every call
Summarized
Purpose, outcome, and TL;DR in minutes
Sentiment
Talk / listen trends that matter
Actionable
Red flags, signals & next steps
01Transcription & diarization
Speaker-labeled, timestamped transcripts with confidence scores. Long calls handled via chunked processing so nothing drops out.
02Topics & extraction keywords
Auto topics plus company-configurable checkpoints (budget, timeline, decision-maker) captured with values on every call.
03Smart highlights
Timestamped key moments linked to the recording. Jump straight to the insight instead of scrubbing a long call.
04Missed-call intelligence
Flags unfollowed inbound, missed, and voicemail cases so revenue leakage from silent drop-offs is visible.
Scoring, Coaching & QA
Score the rep. Score the customer outcome. Coach both.
Agent Score measures technique. Business Score measures whether the customer left better off. Department profiles keep QA consistent across Sales, Support, and CS.
Agent Score
Multi-dimension rubric for call-handling technique: communication, listening, objection handling, and commercial execution, with AI reasoning on each score.
SolvesManagers see when a call sounded strong but still missed discovery or closing discipline, with evidence from the transcript.
Business Score Intelligence
Independent outcome metric for customer experience, resolution effectiveness, churn risk, and deal impact, scored separately from how polished the rep sounded.
SolvesWhen Agent Score is high but Business Score is low, the customer still left unresolved. Coach the gap before it becomes churn or a lost deal.
Department scoring & coaching
Separate scorecards for Sales, Support, and CS. Question coverage templates and AI coaching highlight strengths, gaps, and missed opportunities with transcript evidence.
SolvesCoaching becomes evidence-based and tied to the recording, instead of opinion-only 1:1s.
Conversation Intelligence
Competitors, objections, and questions across every call.
Insights that used to stay in individual reps' heads become searchable intelligence your product, enablement, and leadership teams can use to protect revenue.
Competitor tracking
Alias-aware mention detection with context and sentiment. Aggregate by period, trend, and department so rivals do not surprise revenue.
- Competitor intelligence dashboard
- Context snippets tied to calls
- Department and period trends
Objection intelligence
Typed objections (price, competition, feature, timing, trust) with handling quality and resolution status, scored across reps.
- Who handles pricing best?
- Which objections predict loss?
- Enablement from real calls
Questions & keywords
Cross-call question library plus company-configurable business checkpoints the AI detects and captures with values.
- Common questions library
- Budget, timeline, decision-maker
- Structured CRM handoff values
Customer 360 & Workflow
The full relationship, not isolated call recordings.
Customer profiles, timelines, portfolio insights, and work items so every insight becomes an owned next step.
Customer Intelligence
Searchable customer list with Business Score categories, call history, red flags, and filters. Drill into a chronological timeline across every rep.
- Portfolio health across accounts
- Score distribution at a glance
- Objection patterns by customer
- Common questions library
Work Items & workflows
AI-extracted and manual tasks from call touchpoints: assignment, due dates, priorities, comments, board/list views, and dashboard visibility.
- SalesStage-aligned follow-up through the deal cycle
- SupportResolution ownership with due dates
- CSRetention actions tied to red flags
SolvesDigest emails surface overdue and due-today work items, so nothing dies in a transcript.
Every day without Contexro,
calls happen without insight.
See how Contexro works on your conversations: sales coaching, support quality, customer retention, or all three.
Flexible termsUp in days, not monthsFreshcaller, RingCentral, HubSpot, Talkdesk & more
Conversation intelligence
Contexro