Transcription, dual scoring, objections, Customer 360, Work Items, and dialer integrations. The customer-facing capabilities that help teams win more deals and coach with evidence.
Score how the rep handled the call and whether the customer outcome moved forward. Two independent scores with AI reasoning and department rubrics.
Speaker-labeled transcripts, timestamps, and call summaries with purpose, outcome, key moments, and deal impact.
Typed objections with handling quality and resolution status, so you know which pushbacks kill deals and who handles them best.
One timeline per customer across every rep, scores, objections, questions, red flags, and follow-ups for the full relationship.
Turn insights into owned tasks with due dates, board/list views, and stage workflows, so coaching becomes action.
Executive and team views, score distribution, heatmaps, and manager-scoped daily/weekly email digests.
Freshcaller, RingCentral, HubSpot, Talkdesk, plus bulk upload, connect once and analyze every tracked line.
Sentiment trend, talk/listen ratio, silence, and longest monologue, so quality issues surface early.
Start free: 1 track line, 199 minutes, 1 month. No credit card required.