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Legal

Terms & Conditions

Last updated: May 22, 2026

Welcome to Contexro. These Terms & Conditions (“Terms”) govern your access to and use of the Contexro platform, website, software, APIs, dashboards, analytics tools, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, you may not access or use the Services.

1. About Contexro

Contexro is an AI-powered conversation intelligence and call analytics platform that helps businesses analyze business communications, evaluate call performance, generate operational insights, monitor customer interactions, and improve sales and support effectiveness.

The Services may include:

  • Call analysis
  • AI-generated summaries
  • Sentiment analysis
  • Performance scoring
  • Keyword and compliance tracking
  • Coaching recommendations
  • Conversation intelligence
  • Reporting dashboards
  • Workflow automation
  • CRM integrations
  • AI-powered business insights

2. Eligibility

The Services are intended solely for businesses, organizations, and authorized commercial users. By using the Services, you represent and warrant that:

  • You are authorized to act on behalf of your organization;
  • You have the legal authority to upload and process communication data;
  • You will comply with all applicable laws and regulations;
  • You are legally permitted to record, upload, analyze, and process communications.

3. Customer Responsibilities

You acknowledge and agree that you are solely responsible for:

  • Obtaining all required consents from call participants;
  • Complying with all applicable call recording, privacy, employment, and data protection laws;
  • Ensuring uploaded content does not violate any law or third-party rights;
  • Maintaining the accuracy of account information;
  • Managing internal permissions and user access.

Contexro does not provide legal advice regarding recording consent or privacy compliance.

4. Employee Monitoring & Consent

If you use the Services for employee performance monitoring, quality assurance, compliance tracking, or operational evaluation, you are solely responsible for:

  • Informing employees and contractors;
  • Obtaining necessary authorizations or acknowledgements;
  • Complying with labor and employment laws in applicable jurisdictions.

Contexro shall not be liable for unauthorized or unlawful monitoring activities performed by customers.

5. Account Registration & Security

Customers are responsible for:

  • Maintaining account confidentiality;
  • Protecting login credentials;
  • Restricting unauthorized access;
  • Promptly notifying us of any suspected security breach.

We reserve the right to suspend accounts that present security risks or violate these Terms.

6. Ownership of Customer Data

Customers retain ownership of:

  • Call recordings;
  • Audio files;
  • Uploaded content;
  • CRM data;
  • Business communications;
  • Transcripts and related materials.

Contexro does not claim ownership of customer business data.

You grant Contexro a limited license to process such data solely for:

  • Service delivery;
  • AI analysis;
  • Reporting;
  • Platform functionality;
  • Customer support;
  • Security and operational purposes.

7. Intellectual Property Rights

All rights, title, and interest in the Services — including software, algorithms, AI models, dashboards, platform architecture, branding, documentation, report templates, and analytics frameworks — remain the exclusive property of Contexro and its licensors.

Customers may not:

  • Reverse engineer the platform;
  • Copy or reproduce software;
  • Build competing products using the Services;
  • Resell unauthorized access;
  • Attempt to extract source code or AI models.

8. AI-Generated Insights Disclaimer

The Services utilize artificial intelligence, machine learning, and automated analytical systems. Customers acknowledge that:

  • AI-generated outputs may contain inaccuracies;
  • Scores, recommendations, summaries, and sentiment analysis are automated interpretations;
  • AI outputs should not be treated as legal, financial, HR, compliance, or employment advice.

Customers agree not to rely solely on AI-generated outputs for:

  • Employee termination;
  • Legal actions;
  • Compliance determinations;
  • Hiring decisions;
  • Financial decisions.

Human review and judgment remain essential.

9. Data Usage & AI Training

Contexro does not sell customer data.

Unless explicitly agreed in writing, customer recordings, transcripts, business communications, and confidential business information will not be used to train public AI models or publicly shared machine learning systems.

We may use aggregated and anonymized metadata for:

  • Platform improvement;
  • Analytics;
  • Performance optimization;
  • Security monitoring.

10. Confidentiality

Contexro agrees to maintain reasonable administrative, technical, and organizational safeguards to protect confidential customer information. Both parties agree not to disclose confidential information except as required for service delivery, with written authorization, or as required by law.

Confidential information excludes information that is publicly available, was independently developed, or was lawfully obtained from third parties.

11. Third-Party Services & Integrations

The Services may integrate with third-party platforms, including CRM systems, telephony systems, communication platforms, cloud providers, AI providers, and meeting software.

Contexro is not responsible for:

  • Third-party outages;
  • External platform failures;
  • Data loss caused by third-party systems;
  • Integration disruptions beyond our control.

Use of third-party services remains subject to their own terms and policies.

12. Data Security

We implement commercially reasonable safeguards designed to protect customer data, including access controls, authentication mechanisms, encryption measures, infrastructure monitoring, and security audits.

However, no system can guarantee absolute security. Customers acknowledge that use of internet-based services carries inherent cybersecurity risks.

13. Subscription, Billing & Payments

Customers agree to pay all applicable fees associated with the Services. Unless otherwise agreed:

  • Fees are non-refundable;
  • Subscription renewals may occur automatically;
  • Late payments may result in suspension;
  • Taxes remain customer responsibility.

Pricing may change with prior notice.

14. Acceptable Use Restrictions

Customers may not use the Services to:

  • Violate laws or regulations;
  • Upload illegal content;
  • Harass individuals;
  • Conduct unlawful surveillance;
  • Infringe intellectual property rights;
  • Upload malicious code;
  • Circumvent platform security;
  • Abuse system resources.

We reserve the right to suspend or terminate accounts violating these restrictions.

15. Service Availability

While we strive for reliable service availability, Contexro does not guarantee uninterrupted or error-free operation. The Services may experience downtime, maintenance interruptions, technical failures, or AI processing limitations. We may modify or discontinue features at any time.

16. Limitation of Liability

To the maximum extent permitted by law, Contexro shall not be liable for indirect damages, lost profits, lost business opportunities, revenue loss, data loss, business interruption, employment disputes, or AI interpretation errors.

Our total aggregate liability shall not exceed the fees paid by the customer during the preceding twelve (12) months.

17. Indemnification

Customers agree to defend, indemnify, and hold harmless Contexro and its affiliates from claims arising from unauthorized recordings, lack of participant consent, customer misuse of the Services, violations of law, employment disputes, or uploaded content.

18. Suspension & Termination

We reserve the right to suspend or terminate access if:

  • Terms are violated;
  • Payment obligations are not met;
  • Security risks arise;
  • Illegal activity is suspected.

Customers may discontinue use at any time subject to subscription obligations.

19. Governing Law

These Terms shall be governed by and interpreted under the laws applicable to the jurisdiction in which Contexro is legally registered. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in such jurisdiction.

20. Changes to Terms

We may update these Terms periodically. Continued use of the Services after updates constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms, please contact Contexro at legal@contexro.com or visit www.contexro.com.